MASHELL RUNNING SUPPORT

QUESTIONS, ANSWERED.

Everything you need to know about orders, sizing, shipping, returns and Mashell Running products in one place.

01 SHIPPING Delivery, tracking and dispatch 02 RETURNS Returns, exchanges and refunds 03 SIZING Fit and size guidance 04 ORDERS Changes, cancellations and support

M RUNNING / SUPPORT

HELP CENTER

EVERYTHING YOU NEED

Browse the most common questions about shopping with Mashell Running. Each question and answer below is fully editable.

01 HOW LONG DOES ORDER PROCESSING TAKE?

Orders are prepared for dispatch as quickly as possible. Add your confirmed processing timeframe here once the store shipping setup is final.

02 HOW CAN I TRACK MY ORDER?

Once your order ships, tracking details can be sent to the email address used at checkout when tracking is available.

03 CAN I CHANGE OR CANCEL MY ORDER?

Contact support as soon as possible. If the order has not entered fulfillment, changes may still be possible.

04 WHAT IS YOUR RETURN POLICY?

Update this answer with the final Mashell Running return window, item condition requirements and return instructions.

05 CAN I EXCHANGE FOR A DIFFERENT SIZE?

Size exchanges depend on stock availability. Contact support with your order number and the size you need.

06 HOW DO I CHOOSE THE RIGHT SIZE?

Use the product size guide and fit notes shown on each product page. When between sizes, consider the intended fit and how you plan to wear the piece.

07 DO STREETWEAR AND PERFORMANCE PIECES FIT THE SAME?

Not always. Performance pieces may use a closer athletic fit, while streetwear styles can be more relaxed or oversized. Product-specific fit notes should be checked before ordering.

08 HOW SHOULD I CARE FOR M RUNNING GEAR?

Follow the care label supplied with each product. Washing with similar colours on a gentle cycle and avoiding harsh bleaching agents will help protect the finish.

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